Privacy Policy

At Coax, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our service.

1. Data Controller

Coax is the data controller for the personal data collected through this website. We are based in Copenhagen, Denmark, and operate under European Union law, including the General Data Protection Regulation (GDPR).

2. Information We Collect

We collect information that you provide directly to us, such as when you:

• Request a demo
• Sign up for our newsletter
• Contact us for support

This may include your name, email address, phone number, and company name.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns using cookies and similar technologies (see our Cookie Policy).

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your requests and send you related information
• Send you technical notices, updates, and support messages
• Respond to your comments and questions
• Analyze trends and usage to optimize our website

4. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: When you have given us clear consent to process your personal data for a specific purpose (e.g., cookies, newsletter).
• Contract: When the processing is necessary for a contract we have with you (e.g., providing the service).
• Legitimate Interests: When the processing is necessary for our legitimate interests (e.g., improving our services, security) unless your rights override these interests.

5. Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

6. Your Data Protection Rights

If you are a resident of the European Economic Area (EEA), you have certain data protection rights, including:

• The right to access, update, or delete the information we have on you.
• The right of rectification.
• The right to object.
• The right of restriction.
• The right to data portability.
• The right to withdraw consent.

7. Third-Party Service Providers

We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Key providers include:

• PostHog: Analytics (EU-hosted options available).
• Vercel: Hosting and infrastructure.