Terms of Service

Last Updated: February 2026

Effective Date: February 2026

1. Introduction and Acceptance

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Coax ApS ("Coax," "we," "us," or "our"), a company registered in Denmark.

By accessing or using the Coax SaaS management platform ("Service"), you agree to be bound by these Terms. If you are accepting these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, do not use the Service.

2. Definitions

  • "Authorized Users": Individuals authorized by Customer to access the Service
  • "Customer Data": Data uploaded, submitted, or generated by Customer through the Service
  • "Organization": The business entity on whose behalf Customer uses the Service
  • "Service": The Coax SaaS management platform, including all features and functionality
  • "Subscription": Customer's paid or trial access to the Service
  • "DPA": The Data Processing Agreement governing personal data processing

3. Service Description

Coax is a SaaS management platform that helps organizations:

  • Discover SaaS Applications: Automatically detect software subscriptions through email analysis and SSO monitoring
  • Track Software Spending: Extract and aggregate billing information from invoices
  • Monitor License Usage: Analyze user activity to identify optimization opportunities
  • Manage Software Portfolio: Centralize visibility across your organization's SaaS stack

The Service integrates with Microsoft 365 to access organization directory data, sign-in activity, and email metadata for SaaS detection.

4. Account Registration and Access

4.1 Account Creation

To use the Service, you must:

  • Sign in using a valid Microsoft 365 business account
  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Accept these Terms and our Privacy Policy

4.2 Organization Administrators

If you are an Organization administrator:

  • You are responsible for managing access for Authorized Users
  • You must ensure Authorized Users comply with these Terms
  • You have authority to accept these Terms on behalf of your Organization
  • You are responsible for configuring appropriate permissions and access controls

4.3 Authorized Users

Authorized Users must:

  • Use the Service only for legitimate business purposes
  • Maintain confidentiality of their login credentials
  • Comply with all applicable laws and regulations
  • Follow their Organization's policies for software usage

5. Subscription and Payment

5.1 Subscription Plans

Access to the Service is provided through subscription plans as described on our website. Features and pricing may vary by plan.

5.2 Free Trial

We may offer a free trial period. During the trial:

  • Full Service functionality is available
  • No payment information is required
  • Trial automatically ends after the specified period
  • Data may be deleted if subscription is not purchased

5.3 Payment Terms

For paid subscriptions:

  • Fees are charged in advance on a monthly or annual basis
  • All fees are non-refundable except as required by law
  • Prices may change with 30 days' notice before the next billing cycle
  • Failure to pay may result in suspension or termination

5.4 Taxes

All fees are exclusive of applicable taxes. Customer is responsible for all taxes, except for taxes based on Coax's income.

6. Acceptable Use Policy

6.1 Permitted Use

You may use the Service only for:

  • Managing your organization's SaaS applications
  • Analyzing software spending and usage
  • Optimizing license allocation
  • Other legitimate business purposes consistent with these Terms

6.2 Prohibited Conduct

You must NOT:

  • Use the Service to access data you are not authorized to view
  • Share login credentials or allow unauthorized access
  • Attempt to reverse engineer, decompile, or disassemble the Service
  • Circumvent any security measures or access restrictions
  • Use the Service to violate any applicable laws or regulations
  • Transmit viruses, malware, or other malicious code
  • Interfere with or disrupt the Service or its infrastructure
  • Use the Service for competitive analysis or to build a competing product
  • Resell, sublicense, or redistribute the Service without authorization
  • Use automated tools to access the Service (except as expressly permitted)
  • Harass, abuse, or harm other users or Coax personnel

6.3 Microsoft 365 Compliance

Your use of the Service must comply with:

  • Microsoft's terms of service for Microsoft 365
  • Your organization's Microsoft 365 license agreement
  • Microsoft Graph API usage policies

7. Customer Data and Privacy

7.1 Ownership

Customer retains all rights, title, and interest in Customer Data. Coax does not claim ownership of Customer Data.

7.2 License Grant

Customer grants Coax a limited, non-exclusive license to access, process, and store Customer Data solely to provide and improve the Service.

7.3 Data Processing

Processing of personal data is governed by our Data Processing Agreement, which is incorporated by reference into these Terms.

7.4 Privacy

Our collection and use of personal data is described in our Privacy Policy.

7.5 Data Security

We implement appropriate technical and organizational measures to protect Customer Data. See our Security Practices for details.

8. Intellectual Property

8.1 Coax Ownership

Coax retains all rights, title, and interest in:

  • The Service and its underlying technology
  • Our trademarks, logos, and branding
  • Documentation and training materials
  • Aggregated and anonymized data derived from Service usage

8.2 Feedback

If you provide suggestions, ideas, or feedback about the Service, Coax may use this feedback without obligation to you.

8.3 Restrictions

You may not:

  • Copy, modify, or create derivative works of the Service
  • Remove or alter any proprietary notices
  • Use Coax trademarks without written permission

9. Confidentiality

9.1 Definition

"Confidential Information" means non-public information disclosed by either party that is designated as confidential or should reasonably be understood to be confidential.

9.2 Obligations

Each party agrees to:

  • Protect the other party's Confidential Information with reasonable care
  • Use Confidential Information only for purposes of these Terms
  • Not disclose Confidential Information to third parties (except as permitted)

9.3 Exceptions

Confidential Information does not include information that:

  • Is or becomes publicly available through no fault of the receiving party
  • Was known to the receiving party before disclosure
  • Is independently developed without use of Confidential Information
  • Is rightfully received from a third party

10. Warranties and Disclaimers

10.1 Mutual Warranties

Each party represents and warrants that:

  • It has the authority to enter into these Terms
  • It will comply with all applicable laws and regulations

10.2 Service Warranty

Coax warrants that the Service will perform materially in accordance with the documentation during the subscription term.

10.3 Disclaimer

EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." COAX DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Coax does not warrant that:

  • The Service will be uninterrupted or error-free
  • All defects will be corrected
  • The Service will meet all Customer requirements
  • Data extracted from emails or invoices will be 100% accurate

11. Limitation of Liability

11.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR WHETHER A PARTY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.2 Liability Cap

COAX'S TOTAL AGGREGATE LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER TO COAX DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

11.3 Exceptions

The limitations in this Section 11 do not apply to:

  • Breach of confidentiality obligations
  • Violation of intellectual property rights
  • Customer's payment obligations
  • Gross negligence or willful misconduct
  • Liability that cannot be excluded by law

12. Indemnification

12.1 Coax Indemnification

Coax will defend, indemnify, and hold harmless Customer from third-party claims alleging that the Service infringes any third-party intellectual property rights, provided Customer:

  • Promptly notifies Coax of the claim
  • Gives Coax sole control of the defense
  • Cooperates with Coax's defense

12.2 Customer Indemnification

Customer will defend, indemnify, and hold harmless Coax from third-party claims arising from:

  • Customer's use of the Service in violation of these Terms
  • Customer Data or Customer's business activities
  • Customer's violation of applicable laws or regulations
  • Unauthorized access caused by Customer's negligence

12.3 Confidentiality Breach Indemnification

Coax will defend, indemnify, and hold harmless Customer from third-party claims arising directly from Coax's breach of its confidentiality obligations under Section 9 of these Terms, including claims related to unauthorized disclosure of third-party confidential information contained within Customer Data processed by the Service, provided that:

  • The breach resulted from Coax's negligence or willful misconduct
  • Customer had a lawful basis to possess such third-party confidential information
  • Customer promptly notifies Coax of the claim
  • Coax is given sole control of the defense
  • Customer cooperates with Coax's defense

This indemnification is subject to the liability cap in Section 11.2, except in cases of gross negligence or willful misconduct.

12.4 Indemnification Process

The indemnifying party shall:

  • Have sole control over the defense and settlement
  • Not settle in a manner that admits liability without written consent
  • Keep the indemnified party informed of proceedings

13. Term and Termination

13.1 Term

These Terms are effective upon your first use of the Service and continue until terminated.

13.2 Termination for Convenience

Either party may terminate these Terms:

  • At the end of the current subscription period with 30 days' notice
  • Immediately upon written notice if no active paid subscription exists

13.3 Termination for Cause

Either party may terminate immediately upon written notice if the other party:

  • Materially breaches these Terms and fails to cure within 30 days of notice
  • Becomes insolvent or files for bankruptcy
  • Ceases business operations

13.4 Effect of Termination

Upon termination:

  • Customer's access to the Service will be revoked
  • Customer must cease all use of the Service
  • Customer may request export of Customer Data within 30 days
  • Coax will delete Customer Data within 30 days after the export period
  • Provisions that by their nature should survive will survive (including Sections 7, 8, 9, 10, 11, 12, 14, 15)

13.5 No Refunds

Except as required by law, termination does not entitle Customer to a refund of prepaid fees.

14. Dispute Resolution

14.1 Informal Resolution

Before initiating formal proceedings, the parties agree to attempt resolution through good-faith negotiations for at least 30 days.

14.2 Governing Law

These Terms are governed by and construed in accordance with the laws of Denmark, without regard to conflict of law principles.

14.3 Jurisdiction

Any disputes arising from these Terms shall be resolved exclusively in the courts of Copenhagen, Denmark.

14.4 Language

These Terms are written in English. In case of conflict between translations, the English version prevails.

15. General Provisions

15.1 Entire Agreement

These Terms, together with the Privacy Policy, DPA, and any Order Forms, constitute the entire agreement between the parties regarding the Service.

15.2 Amendments

Coax may modify these Terms by posting updated Terms on our website. Material changes will be notified with at least 30 days' notice before taking effect. Continued use of the Service after changes take effect constitutes acceptance.

15.3 Assignment

Customer may not assign these Terms without Coax's written consent. Coax may assign these Terms in connection with a merger, acquisition, or sale of assets.

15.4 Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.

15.5 Waiver

Failure to enforce any provision does not constitute a waiver of that provision.

15.6 Force Majeure

Neither party is liable for delays or failures due to circumstances beyond reasonable control, including natural disasters, war, terrorism, or government actions.

15.7 Notices

Notices to Coax should be sent to: legal@coaxsecurity.com

Notices to Customer will be sent to the email address associated with the account.

15.8 Independent Contractors

The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, or employment relationship.

16. Contact Information

For questions about these Terms:

Email: legal@coaxsecurity.com

Mailing Address: Coax ApS Copenhagen, Denmark

These Terms of Service are also available at: https://coaxsecurity.com/legal/terms